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Buffalo, New York – Bills Leadership Speaks Out Buffalo woke up to a rare and powerful message from Buffalo Bills Chairman & CEO Terry Pegula, addressing the viral controversy surrounding “Brewers Karen” dominating national headlines.

In his statement, Pegula called the remarks of Shannon Kobylarczyk—the woman caught on video yelling “Call ICE!” at a U.S. veteran of Latin descent during the National League Championship Series—“un-American, disrespectful, and completely contrary to what Buffalo and the Bills stand for.”

Consistent with the response outlined, Pegula confirmed that the Bills first revoked any Bills game tickets purchased or held by Kobylarczyk and processed refunds according to terms and conditions, then imposed a lifetime ban from Highmark Stadium and all Bills-related events.

“We do not tolerate hatred—not in Buffalo, not at Highmark Stadium, not under the American flag,” Pegula declared.

His words immediately went viral, receiving widespread praise on social media and being shared by thousands of Bills fans, veterans, and even rival NFL communities.

The Incident Sparks a Firestorm The controversy began during Game 2 of the National League Championship Series (NLCS) between the Milwaukee Brewers and Los Angeles Dodgers at American Family Field. In a video that spread across every major platform, Shannon Kobylarczyk—quickly nicknamed “Brewers Karen” by internet users—yelled “Call ICE!” at Ricardo Fosado, a Dodgers fan of Latin descent and a U.S. military veteran.

Fosado, visibly shocked, stood his ground, declaring that he had served in two wars and was a proud American citizen. The confrontation escalated when Kobylarczyk allegedly attempted to grab his phone, prompting security to intervene. Both individuals were escorted out of the stadium, but public outrage overwhelmingly focused on Kobylarczyk’s behavior—seen as an example of racism and xenophobia still haunting parts of American sports culture.

Within 24 hours, her employer, ManpowerGroup, confirmed she had been fired, citing a “zero-tolerance policy for discriminatory or harassing behavior.” She also resigned from the Board of Directors of Make-A-Wish Wisconsin.

Buffalo Draws a Line While the Brewers organization quickly condemned the behavior, the Buffalo Bills became one of the first NFL teams to publicly comment on the issue—and they did so with unmistakable force.

In a detailed statement released on Friday morning, Terry Pegula connected the incident to the greater responsibility shared by all sports organizations: “The values of sports—teamwork, respect, and unity—mean nothing if we remain silent in the face of hatred,” Pegula said. “Highmark Stadium is sacred ground for millions of Americans. It’s a place where people of every color, language, and background stand side by side. That will never change.”

Pegula’s remarks were widely understood as a direct rebuke not only of Kobylarczyk’s comments but also of the broader divisive atmosphere spreading across the country.

Fans and Players Respond The reaction from Bills Mafia was immediate and emotional. On X, the hashtag #BillsMafiaUnited began trending within hours of the announcement. Fans flooded the team’s official posts with messages of support: “This is why we love Buffalo—not just football, but family.” “Highmark stands for something bigger than wins. Thank you, Terry Pegula.”

Bills players also chimed in. LB Matt Milano reposted the statement with a heart and flag emoji. QB Josh Allen added: “Respect—that’s the standard. Always has been.” Even rival fans spoke up, with one New England Patriots supporter writing: “I hate the Bills every Sunday, but today… I respect them.”

A Statement Bigger Than Football Analysts note that the Bills’ resolute, value-driven response reflects the deep community identity of Buffalo. In an era where sports are often divided by politics or race, the Bills’ stance has become a model for American leadership in 2025.

Political commentators praised the message as “simple yet patriotic,” with major outlets describing it as “a moral playbook other teams should follow.”

In closing his speech, Pegula summed up the team’s stance with words that Highmark Stadium may echo for years to come: “The Bills don’t just play in America—we represent America. And in our house, hatred has no place.”